What is ClearDesk IT? +
ClearDesk IT is a remote-only AI-powered IT support service for small businesses in the UK and Ireland. Our AI assistant Clara resolves common IT issues instantly 24/7, backed by a real human IT expert for complex problems.
Do you offer on-site IT support? +
No — ClearDesk IT is a 100% remote service. We help with software, WiFi, email, Microsoft 365, slow computers and more — all done remotely. For tasks requiring a physical presence, we can refer you to a trusted local engineer.
How much does ClearDesk IT cost? +
Plans start from £59/month for up to 3 users. Standard is £99/month, Pro is £199/month and Enterprise is £499/month. There are no contracts, no setup fees and no call-out fees. Cancel any time.
Is ClearDesk IT GDPR compliant? +
Yes. ClearDesk IT is based in Ireland and fully compliant with UK and EU GDPR. We do not store customer conversation data and handle all personal information in line with data protection regulations.
What happens if Clara can't fix my issue? +
On Standard, Pro and Enterprise plans, complex issues are escalated to a real human IT expert who responds by email. Standard customers receive a next business day response, Pro customers same-day, and Enterprise customers within 2 hours during business hours.
Do you support businesses outside the UK and Ireland? +
Currently we focus on the UK and Ireland. If you are based elsewhere and interested in our service, please get in touch at hello@cleardeskit.co.uk and we will do our best to help.